FAQs

1. What currency are the prices shown in?

All prices are in USD (US Dollars).

2. I just placed an order—when will it ship?

• Processing Time: 2-3 business days (Monday–Friday).

• Shipping Time: 5-7 business days (domestic US).

• You’ll receive a tracking number via email within 3 business days of shipment.

• If you don’t receive tracking after 4 business days, email us at leslie@ourfurryfamilystore.com.

3. Can I return my order if I’m not satisfied?

Yes! We offer a 30-day return policy:

• Full refunds for defective/damaged items.

• Returns must be shipped back at your expense.

• Include your name & order number with the return.

• Refunds are processed within 10 business days after we receive the item.

4. Can I cancel my order?

• Yes, free cancellation before shipment!

• If already shipped, follow our return process for a refund.

5. I entered the wrong address—what now?

• Contact us immediately (within 24 hours) at leslie@ourfurryfamilystore.com with the correct details.

• No address changes or refunds after 24 hours.

6. Need further help?

Email us at leslie@ourfurryfamilystore.com with your order number for a faster response!

Business Information:

Phone: +1303-589-0365
Email: leslie@ourfurryfamilystore.com
Business Address: 1207 Copper Avenue, Loveland CO 80537, United States.